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Frequently Asked Questions

Customer's questions and answers

Q1: Are these hairs human hair?

A1:Yes, our hair products are 100% real human hair.

Q2:What is the best temperature for flat irons or curling irons?

A2:We recommend 150~170 degrees Celsius. If the temperature is too high without proper time control, even human hair will be burned. During high temperature ironing, we would recommend using heat protection products.

Q3:Why does my hair get tangled or fall out?

A3: It is normal for new hair to shed a small amount initially. Excessive shedding and tangling may come from.

a. Poor weft structure.

b. Weft cutting

c. Dry hair

For bad weft structure problems, please contact us immediately and send pictures. We will help you with a refund or exchange according to our refund policy.
Policy. We strongly recommend customers to seal the weft and not to cut the weft. Dryness issues can cause tangles and hair loss, please follow our hair care instructions and do a conditioner co-wash at least once a week.

Q4:Is it possible to dye or bleach the hair?

A4:Except for 613 Blonde, all original human hair can be dyed and bleached to your specifications. (All human hair that has been bleached cannot be bleached again).
It is usually easier to darken hair than to lighten it. But you need to do it professionally to get the exact color without damaging the hair. Human hair will dry easily after leaving the donor, so please do not dye or bleach your hair too often.

Q5:How long will this hair last?

A5:This hair can last a long time, depending on how you maintain it. Treat it like your own hair and take good care of it so that it will last longer (at least 8 months).

Q6:How long can I get my hair if I buy it now?

A6:Dear friends, we use the fastest shipping method Fedex/DHL/UPS, usually you can get the hair within a week.

Q7:Does this hair have any smell?

A7:We factory wash the hair very very clean with warm water and shampoo. We put hair oil on the hair to protect the hair during the long shipping without any
There is no dryness during the long transportation. The smell will disappear after washing with shampoo and conditioner.

Q8:How do I care for my hair under normal circumstances?

A8:When you take care of your hair, it is necessary to wash it twice a week. Before washing your hair, comb it well. After washing, you can use conditioner to make your hair soft and smooth. Use a wide comb to comb through your body wavy or straight hair, or if your hair is curly, use your fingers! When you get it wet, add coconut oil cream to your hair to keep the curl pattern in place!
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